At NewSelf we strive to provide the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible.  We also make every effort to provide the highest level of patient care before and after the sale.  If you have an issue with your order or your product, please reach out to our patient care first.

Cancellations and Refunds (Prescription Products)
Customers may cancel their subscription at any time through the Company’s password-protected dashboard. The following terms apply to the cancellation of orders and refund eligibility related to prescription medications:
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• Cancellation Prior to Doctor Visit:Customers who submit a written cancellation request via email to support@prioritymeds.com prior to completing their medical consultation with a licensed doctor may be eligible for a refund. If the request is approved, the customer will receive a refund minus a $99 administrative fee.

• No Cancellation or Refund After Doctor Visit:Upon completion of the medical consultation, the prescription—if approved—is immediately transmitted to the pharmacy for fulfillment. At that point, the order is deemed non-cancellable and no refunds will be issued, regardless of shipment status. This policy is strictly enforced and is consistent with U.S. Food and Drug Administration (FDA) regulations, which prohibit the return or resale of prescription medications once dispensed.

• Prescription Rejection by Doctor:In the event that the licensed doctor does not approve the prescription, the customer will receive a full refund. No administrative fees will apply.

• Prescription Change Requests After Fulfillment:Customers who wish to change their prescription type after the original prescription has been transmitted to the pharmacy will be required to pay a $150 re-processing fee. Prescription modifications are subject to review by a licensed doctor and are not guaranteed.

• Regulatory Compliance:All prescription medication orders are final once submitted to the pharmacy for fulfillment. In accordance with FDA regulations, prescription drugs may not be returned or refunded once they have been dispensed or prepared by a pharmacy.


Payment Terms

1. Subscription Terms
All payments made for products and services are processed as recurring subscription payments, which will automatically renew each month unless canceled by the customer. Customers must provide a valid payment method at the time of subscription and ensure that sufficient funds are available for recurring payments. Customers may cancel their subscription at any time through the Company’s secure, password-protected dashboard.

2. Commitment for Medical Weight Loss Programs Medical weight loss programs, including those utilizing Tirzepatide and Semaglutide, require a three-month commitment, as the Company provides three months of medication upfront. Customers enrolling in these programs must adhere to the three-month subscription term, regardless of the chosen payment plan.  If a customer cancels before completing the three-month commitment, they will be charged an early cancellation fee equivalent to the full retail monthly price of the program.

3. Monthly Payment Plans Monthly payment plans are offered as interest-free options with no credit checks required. Customers on a monthly payment plan who cancel before fulfilling the three-month commitment will be charged the early cancellation fee as specified Customers are responsible for ensuring that all monthly payments are successfully processed on the agreed-upon dates.

‍Chargebacks and Payment Defaults

1. Chargebacks: Any attempt to dispute or reverse a legitimate charge (“chargeback”) made for services rendered or products ordered through the Company will be considered a breach of this agreement. The Company will vigorously contest all chargebacks and provide ample supporting evidence to the issuing bank, including proof of medical consultation, prescription issuance, and product fulfillment status.Customers who initiate a chargeback without first attempting to resolve the issue directly with the Company may be subject to additional consequences, including a $199 chargeback processing fee, which will be added to the outstanding balance. The Company reserves the right to pursue legal action and recover all costs associated with the chargeback dispute, including but not limited to attorneys’ fees, court costs, and administrative expenses.

2. Payment Declines and Subscription Defaults: Customers enrolled in a three-month subscription program are obligated to complete the full term regardless of monthly payment plan selection. If a customer’s method of payment is declined and full payment for the committed term is not received, the remaining balance will be considered past due.In such cases, the Company reserves the right to refer the outstanding balance to a third-party collections agency, at which point the customer will be responsible for all associated collection costs. A 50% collections surcharge will be added to the remaining balance to cover external recovery services. Additionally, the Company may pursue recovery through legal means at the customer’s expense.

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Returns & Shipping Policy

We take great care in preparing and delivering your order. All sterile GLP medications and reconstituted peptides are cold-shipped overnight using medical-grade insulation and ice packs to preserve their potency and ensure prompt, safe delivery.

Product Stability Notice

While rare, shipping delays or carrier mishandling can occur. Our products are lab-tested to remain stable and fully effective even if exposed to temperatures up to 120°F (49°C) for up to 3 days. This means there is no need for concern if a shipment is delayed or left at your door for a short period.

Incorrect Orders & Replacements

If you receive the wrong item, you must notify us within 7 days of delivery. We will review your request and, if approved, send a replacement.To initiate a claim please login to your patient portal.  Click the tab for replacement and fill out the form.Claims made after the 7-day window may not qualify for replacement. Each case is subject to verification and handled individually

Shipping Issues & Address ErrorsIf your package is:
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• Marked as delivered but sent to the wrong address
• Delayed in transit or
• Arrives damaged

Please contact us within 7 days of the delivery or expected delivery date.

If your order has not been delivered, we require a 3-day waiting period from the expected delivery date before processing a replacement to account for potential carrier delays.

Incorrect Shipping Address

If the address was entered incorrectly at checkout, you are responsible for the error. We offer to resend your package with a $150 reprocessing and reshipping fee, which includes physician review, medication handling, and shipping costs.Please ensure your shipping information is accurate before submitting your order. Once shipped, we cannot guarantee the ability to reroute or intercept a package.